Privacy Policy

At Apollo Dental Centre, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you can make about that information.

1. Information we collect

We collect information that helps us provide dental care, manage appointments, and improve our services. This includes:

• Personal information: name, date of birth, phone number, email address, postal address and other contact details you provide when booking appointments or contacting us.
• Health and treatment information: medical and dental history, treatment plans, diagnostic records, radiographs, clinical notes and consents necessary for diagnosis and treatment.
• Payment and insurance data: billing information, insurance details and payment transaction records when applicable.
• Technical and website data: IP address, browser type, device information, cookies and usage data collected when you visit our website.

2. How we use your information

We use your information for the following purposes:

• To provide, manage and document dental treatment and follow-up care.
• To schedule and confirm appointments, and to send reminders or important clinic messages (with your consent where required).
• To process payments and insurance claims.
• To improve our services, train staff, and maintain clinic quality and safety.
• To comply with legal and regulatory requirements.

3. Legal basis and consent

Where applicable, we will process your personal and health information with your consent or where necessary to provide healthcare, comply with legal obligations, or pursue our legitimate interests in operating the clinic. You may withdraw consent at any time (subject to legal or contractual restrictions).

4. When we share information

We will never sell your personal information. We may share information in the following limited circumstances:

• With other health professionals directly involved in your care (with your consent where required).
• With third-party service providers who assist with appointment systems, billing, IT, analytics or hosting — always under confidentiality agreements and only to the extent necessary.
• When required by law, court order, or to protect the vital interests of a patient or the public.

5. Data security

We take reasonable technical and organisational measures to protect personal and health information from loss, misuse, unauthorized access and disclosure. Access to patient records is limited to authorised staff who need the information to provide care or support services.

6. Cookies and analytics

Our website may use cookies and analytics tools to improve user experience and to understand how the site is used. You can control cookie preferences through your browser settings or by using available opt-out mechanisms.

7. Data retention

We retain personal and health information for as long as necessary to provide care, meet legal and regulatory obligations, and resolve any disputes. Retention periods may vary depending on the type of record and applicable law.

8. Your rights

Depending on applicable law, you may have rights including:

• Access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data where we are not legally required to retain it.
• Object to or restrict certain processing activities, and withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

9. International transfers

If we transfer personal information to third parties located outside India, we will take steps to ensure that such transfers are protected by appropriate safeguards in accordance with applicable law.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will be revised whenever we publish changes. Significant changes will be communicated by posting a notice on our website or contacting affected patients where appropriate.

11. Contact us